heRO.exe has stopped working

[Namine]

At work so can't troubleshoot directly, but I can post generic advice.

When you launch the game from a new instance of hero.exe, is this before or after character selection?

If you can reach the character selection screen, try to get on a char who you know is most likely in an isolated spot, away from other characters. If this worked, then sprite related issue at your login spot by someone else is most likely the cause.

If the client crashes when you are scrolling to a specific page of chars, then one of the 3 characters on that page may have problems, somehow.

If your client crashes before you see char select screen, try going to the neoncube.ini and lower the number by 1. It should trigger a patch update. See if that helps.

Checking remotely, login server, map server and char server for heRO are up so server seems to be fine?