im new and i cant connect 2 serv T_T

[cypherusuh]

hey,im really new here
i just finished to download the full installer and full patch it

i already turn my firewall off and allow all the heRO client (hero.exe and lots of colour server)
my computer is clean from virus and i can browse anything fine
even any online game in my computer could plays well
its only heRO which failed to connect

PS : im indonesian,am i need some proxy ?
sorry my english was terrible