Hey, so I kind of crash at Prontera every single time. I'm kind of stuck there...and I also moved one of my characters into pront, and he got stuck there. I figured out the patcher failed to download one of the updates, so I think that might be the problem. Is there anyway I can get a manual patch download?
As Rankin said, to repatch heRO you can lower the number in the file neoncube.file, make sure the game is closed as you cannot patch it while open, that's usually the only reason it would have failed to include a patch.
So if you never ran the patcher while the game was open, the 2nd suggested Rankin made to update your Ragray stands better chance of fixing your problem. If you still experience any problem, feel free to make a Support Ticket.
In that your patch is from September, it may be best to roll back your Neoncube file to an even earlier date. I could be wrong, but I believe we may have had more than five patches since September. xp
Try rolling it back ten digits instead of five this time. Also remember to save it as the original file name and file type.